- When do my returns arrive?
- Every day at 8PM Kampala time, for the term of the product you activated. Returns are credited automatically — there is nothing to press.
- My deposit has not arrived.
- Deposits are confirmed by mobile money, not by us. If you approved the prompt and the wallet has not moved after a few minutes, open Records and check the deposit status, then contact support with the amount and time.
- Why is my balance higher than what I can withdraw?
- A withdrawal you already requested holds its amount until it is paid. That held amount is shown on the withdraw screen and is released if the payout fails.
- How much is the withdrawal fee?
- 15% of the amount you request. The withdraw screen shows the fee and the exact amount that will reach your phone before you confirm.
- Can I change who invited me?
- No. The person whose code you used is recorded once and never changes, which is what keeps commission fair for everyone.